Refund Policy

1. Refund Eligibility

To be eligible for a refund, items must be returned in their original condition and packaging within 30 days of purchase. Proof of purchase is required for all refunds.

2. Refund Process

To request a refund, please contact our customer service team with your order number and reason for the return. Once approved, return the item to the address provided. Refunds will be processed to the original payment method.

3. Non-Refundable Items

Some items are non-refundable, including but not limited to: opened or used electronics, clearance items, and custom-made products. Please refer to our detailed policy for a full list of non-refundable items.

4. Exchange Policy

We offer exchanges for items of equal or lesser value within 30 days of purchase. If you wish to exchange an item, please contact our customer service team to initiate the process.

5. Refund Timelines

Refunds are typically processed within 7-10 business days after we receive the returned item. You will receive a notification once your refund has been issued.

6. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service for returns to ensure the item is received.

7. Contact for Refunds

For any questions or to initiate a refund, please contact our customer service team at:.

By email: info@techwave.com